Who do these REWA customer stories cover?

They follow three kinds of partners: a phone-parts distributor, a multi-store repair chain, and a pre-owned phone business. Names are withheld. The figures describe what changed during the partnership, such as sales, store count, review scores, and refurbishment capacity.

What changed for the parts distributor?

The distributor team of 18 people needed competitive, screened parts and more local exposure. REWA shared live pricing across more than 5,000 products, screened goods before shipping, and supplied photos and videos the team could use with their own customers. Reported results include 400% sales growth, 150% more purchase amount, and a 1% RMA rate across the products supplied.

What changed for the repair-store chain?

The chain had more than 30 shops in 2015 and wanted a supplier with stable quality and clear recommendations. Over three years REWA supplied more than 90,000 screen assemblies, helped with current repair methods such as screen IC transplant, and tailored training, including motherboard repair. The story reports an 80% business increase, growth from 30 to 60 stores, and a 96% share of 5-star reviews.

What changed for the pre-owned phone business?

The company resells phones, with about 1,100 staff and 11 branches, and wanted higher daily refurbishment output. REWA put a small specialist team on the account, pulled the equipment supply chain together in under a month, and stayed on for setup, video guidance, and remote support. The story reports a 300% lift in refurbishment capacity and a 60% rise in local market share, with the work covering Apple products.

How can my shop or distribution business talk with REWA about a similar setup?

Use Contact Us or the wholesale program and share your models, monthly volume, and whether you distribute parts, run repair stores, or refurbish pre-owned phones. REWA matches sourcing, quality level, training, and after-sales to that mix. Results on this page come from those partnerships and are not a promise for every account.

Customer Story

Discover the success stories of our customers and gain confidence in our solutions and services.

Distributor

Outcomes

400%

Sales Growth

150%

More Purchase Amount

RMA Rate for All Product

Problem

French customer A, a team of 18 people, operates a mobile phone parts distribution business, including screen assemblies and small parts. (For customer information protection, we present anonymously.) Their long-term pain points are providing their customers with high-quality products at competitive prices, and increasing exposure in order to get more orders.

Solution

Real-Time Pricing Support

REWA provides real-time pricing and information updates for more than 5000 products. Through synchronized information, our sales team facilitates the bulk purchasing decisions of customer A.

Rigorous Product Screening

All products are rigorously screened by the REWA team, from quality control to shipping. The technician was also assisted with detailed tutorials, such as how to remove unknown part alerts.

Professional Marketing Aid

An abundance of professional marketing materials, including videos and images, assist A team in local customer expansion, saving a significant amount of labor costs.

Repair Store

Outcomes

80%

Business Increase

From 30 to 60

Stores Growth

96%

5-Star Review

Problem

With over 30 repair shops (in 2015), Customer B offers mainly phone repair services to end users. The customer wants to expand to 100 stores, covering the entire country and neighboring countries. As there are so many repair products and so many suppliers, customer B is looking for a reliable supplier, that provides stable-quality products and professional recommendations. In this way, they can provide excellent services to their end users and achieve the goal.

Solution

Stable Product Supply

We have supplied more than 90,000 high-quality screen assemblies to customer B during our 3-year cooperation, covering the full range of iPhone and Android phone models. Additionally, we provide flexible after-sales services and respond quickly to customer needs.

Providing Professional Solutions

We keep abreast of repair technology developments and provide customers with products and technologies corresponding to the latest solutions, including transplanting screen IC to remove pop-up messages.

Customized Repair Training

In order to improve the overall repair capability of chain repair stores, training courses are tailored according to the repairman’s technical level, such as motherboard repair courses.

Pre-owned Business

Outcomes

300%

Refurbishment Capacity Boost

60%

Local Market Share Increase

All Apple Products

Business Expansion

Problem

Customer C’s primary business is the resale of phones. They employ a staff of 1,100 and have established 11 branches globally. Their goal is to increase refurbishment capacity to 12,000–30,000 units per day through fully automated processes and to address the polishing needs of high-end models.

Solution

Focusing on Real Needs

We assist customer in addressing continuous refurbishment needs with a team of 7 professionals including sales, product, QC, marketing, and procurement.

Efficient Supply Chain Integration

Responding to the after-sales issue of refurbishment equipment, REWA integrates upstream and downstream supply chain demands in less than a month, offering highly customized solutions.

Professional Technical Support

Our dedicated sales, product, and technical teams provide timely communication and comprehensive post-sales support, including operational instructions, video guidance, and remote control capabilities.

Customer Story FAQs

What these partner stories cover, and how a distributor, repair chain, or pre-owned business can talk with REWA.

Who do these REWA customer stories cover?
They follow three kinds of partners: a phone-parts distributor, a multi-store repair chain, and a pre-owned phone business. Names are withheld. The figures describe what changed during the partnership, such as sales, store count, review scores, and refurbishment capacity.
What changed for the parts distributor?
The distributor team of 18 people needed competitive, screened parts and more local exposure. REWA shared live pricing across more than 5,000 products, screened goods before shipping, and supplied photos and videos the team could use with their own customers. Reported results include 400% sales growth, 150% more purchase amount, and a 1% RMA rate across the products supplied.
What changed for the repair-store chain?
The chain had more than 30 shops in 2015 and wanted a supplier with stable quality and clear recommendations. Over three years REWA supplied more than 90,000 screen assemblies, helped with current repair methods such as screen IC transplant, and tailored training, including motherboard repair. The story reports an 80% business increase, growth from 30 to 60 stores, and a 96% share of 5-star reviews.
What changed for the pre-owned phone business?
The company resells phones, with about 1,100 staff and 11 branches, and wanted higher daily refurbishment output. REWA put a small specialist team on the account, pulled the equipment supply chain together in under a month, and stayed on for setup, video guidance, and remote support. The story reports a 300% lift in refurbishment capacity and a 60% rise in local market share, with the work covering Apple products.
How can my shop or distribution business talk with REWA about a similar setup?
Use Contact Us or the wholesale program and share your models, monthly volume, and whether you distribute parts, run repair stores, or refurbish pre-owned phones. REWA matches sourcing, quality level, training, and after-sales to that mix. Results on this page come from those partnerships and are not a promise for every account.