All screen assemblies and spare parts sold by REWA are covered by a 12-month warranty. In case of non-artificial physical damage or functional defects during the warranty period, customers may request after-sales service for replacement. The replacement will be of the same product or another product of equal value, based on the current selling price or purchasing price, whichever is lower. After-sales service is also provided for superficial issues such as scratches (excluding deep scratches) and loose bezels, as long as the LCD and flex cables remain undamaged.
Warranty Policy
REWA Warranty Policy
REWA is committed to providing a comprehensive after-sales warranty policy for all offline-purchased products. The following outlines the warranty policy offered by REWA for various product categories.
Warranty Support Guide
To ensure smooth warranty support, please follow these simple steps after receiving your order.
Inspect on Arrival
It is recommended to check the overall condition, package quantity, total weight, and the model of the goods as soon as your order arrives.
Report Damage in 14 Days
For transport damage, please keep clear photos or videos of the package, shipping label, and damaged parts, and contact us within 14 days of delivery.
Request Warranty Support
For product quality issues or specification discrepancies, please report them within the applicable warranty period for timely support.
Confirm Before Return
Please contact your sales representative first to confirm the return process and shipping arrangements.
Pack Properly for Return
Please use the original packaging or equivalent protective materials when returning products to avoid damage during transit.
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